In case you are not satisfied with the decision taken on your claim then you may contact our Customer Services Department at as EFU Life Assurance Ltd. Head Office via phone 111-Help (021-111-435700) or 111-Health (021-111-432584) during office hours, email at Customer.Relations@efuhealth.com or mail at the office address. The contact details are mentioned in the claim form.

In case you are still not satisfied with the decision of the above office, or have not received any response within three (3) working days, then you may contact the following official for resolution:

Head of Claims Department
EFU Life Assurance Ltd.
37-K Block 6,
P.E.C.H.S Society,
Karachi 75400
Phone: 111-HEALTH (111-432 584)
Email: hod.claims@efulife.com